Re-opening Slowly and Safely

Daily life for everyone around the world has changed dramatically in a short space of time. As things begin to normalise it is important that we reflect and try to adapt to ensure that we take control and change the things we know will keep us safe. Things like washing your hands regularly and thoroughly and avoiding unnecessary travel or contact with others.

Your oral health continues to be important and although we should be more cautious going forward, we should not let recent events cause us to neglect this.

The great news is we can start to reopen from the 8th June 2020 and as your safety and comfort is the most important thing for us at Crown Street Dental Group, we have introduced many new measures to keep you safe while at the practice.

We will be booking your appointments to ensure that the Practice and waiting areas are not overcrowded. We will do this by leaving suitable gaps between appointments, making sure that you can attend the practice while maintaining a suitable distance from one another in accordance with government guidelines.

You may also be asked to pay in advance for the appointment on your credit or debit card.  This is so we can reduce touch points.  Please note we won’t be able to take any cash payments.

We will be seeing those in the greatest need as a priority, those suffering with dental pain.  You have very kindly emailed us and we will be in touch. We appreciate there will be a backlog so we are extending our hours.  Please bear with us.

We will also be creating clinics for patients who are most vulnerable, to help minimize contact with others for this group whilst they are at the practice.

To further avoid overcrowding when you arrive at the practice, we ask that you wait in your car or in a safe place outside of the practice until called in. We will notify you via your phone when you should enter the practice.

You will be required to fill in all relevant forms at home on your computer or on your mobile phone, before you enter the practice. This means that you will not have to touch a pen, paper, or any electronic device other than your own when you attend your appointment. This crucial step greatly reduces touch points at the practice. If computers completely elude you, please do not worry, we can go through the questions with you when we call you before the appointment.

Between all appointments the dental team will thoroughly disinfect the dental surgery, reducing the risk of patient exposure to anything harmful while they are in the chair. Our disinfectant of choice is “Salvesan” disinfectant, proven to kill Covid-19. Also we are going above and beyond standard recommended protocol, by using air-purifiers to filter the air between appointments.

And finally, as you leave the practice, if there is any further funds outstanding ask that you pay by card, preferably contactless.

Something to bear in mind is that the personal protective equipment we will be wearing will may us look different. Staff will be wearing additional protective clothing including filtration masks, visors, aprons, gloves. I’m sure you will recognise us, well we hope you will!

We have missed you all and we are so looking forward to seeing you back at Crown Street Dental Group.  Virtual hugs and handshakes to you. Let’s hope you have stayed off the sugar!